Refund Policy
Last updated: March 13, 2026
At Swapella.net, we are committed to customer satisfaction. This Refund Policy outlines the terms and conditions for refund requests.
Our Commitment: If you're not satisfied with our service, we'll work with you to make it right.
1. Eligibility for Refunds
You may be eligible for a refund if:
- The majority of generated results do not meet reasonable quality expectations
- You have used no more than 20% of your purchased credits
- You followed our recommended guidelines for optimal results
- You request a refund within 14 days of purchase
- Your account is in good standing (no policy violations)
2. Non-Refundable Cases
Refunds are not available in the following situations:
- More than 20% of purchased credits have been used
- Account was terminated due to Terms of Service violations
- Request is made more than 14 days after purchase
- Poor results due to low-quality source images or videos
- Dissatisfaction with legitimate output (subjective quality preferences)
3. How to Request a Refund
To request a refund:
- Email us at [email protected]
- Include your account email and purchase details
- Describe the issue you encountered
- Provide examples of unsatisfactory results (if applicable)
4. Processing Time
Our team will review your request and respond within 24 hours. If approved, refunds will be processed within 3-5 business days to your original payment method.
5. Partial Refunds
In some cases, we may offer a partial refund based on:
- The percentage of credits already used
- The nature of the issue reported
- Account history and usage patterns
6. Credit Alternatives
Instead of a monetary refund, we may offer:
- Bonus credits added to your account
- Free regeneration of unsatisfactory content
- Account credit for future purchases
You may choose to accept these alternatives or proceed with a refund request.
7. Quality Disclaimer
Please note that AI-generated content quality depends on many factors including:
- Quality and resolution of uploaded face images
- Lighting and angle of source photos
- Quality of the source video
- Complexity of the face swap scenario
We cannot guarantee perfect results in all cases, but we strive to provide the best possible output.
8. Contact Us
For refund requests or questions about this policy:
